Terms of Service
Veeble Softtech Private Limited, (Veeble), 16A, Infopark TBC, Ernakulam, India 682017 and Client agree that this Agreement, any and all Addendums hereto, and any and all related Service Orders which are incorporated herein by reference constitute the complete agreement between the parties with respect to the subject matter hereof, and supersedes and replaces any and all prior or contemporaneous discussions, negotiations, understandings, written or oral regarding such subject matter.
This Agreement shall be effective from the date Cilent completes the online signup, located at
https://secure.veeble.com, or upon execution of the first Service Order accepted by Veeble. Client
agrees to pay Veeble for services Veeble provides based on the terms and conditions of the Online Order
Summary, Addendums, and/or Service Orders relating to each service.
Veeble may terminate this Agreement immediately and without notice if the Client violates the terms of
this Agreement, it's Acceptable Use Policies (AUP), its policies, or the law.
The use of services from Veeble Softtech Private Limited [hereafter referred to as "Veeble"] constitutes agreement to these terms. TOS v2.3, updated August 8, 2013
1. a. Order Acceptance / Email on file
All orders are subject to acceptance by Veeble. Veeble may refuse to accept any order. Such refusal may
not be unreasonable, however, and we agree to provide the Client with notice via email of any intent to
delay or decline the acceptance of any order.
It is clients' responsibility to provide us with an email address which is not @ the domain(s) the
Client is signing up under. If there is ever an abuse issue or we need to contact the Client, the
primary email address on file will be used for this purpose. It is Clients' responsibility to ensure the
email address on file is current or up to date at all times. If the Client has a domain name registered
with Veeble, it is the Client's responsibility to ensure that the contact information for the domain
account and the actual domain name(s) is correct and up-to-date. Veeble is not responsible for a lapsed
registration due to outdated contact information being associated with the domain. If the Client need to
verify or change this information, Client should contact our sales team via email. Providing false
contact information of any kind may result in the termination of the Client account. In dedicated server
purchases or high risk transactions, it will be necessary to provide government issued identification
and possibly a scan of the credit card used for the purchase. If the Client fail to meet these
requirements, the order may be considered fraudulent in nature and be denied.
b. Invoicing / Payment / Service activation
Fresh order:
Instant invoices are generated for services during the order process. These invoices are expected to be
paid within 5 days. The unpaid orders are automatically cancelled after 5 days and fresh orders needs to
be placed later on.
Existing service:
Invoices are generated 7 days prior to the due date and a copy of invoice is sent to the Client Zone
registered email of the Client. Service may be interrupted on accounts that reach 5 days past due.
Accounts that are not collectable by Veeble may be turned over to an outside collection agency for
collection. You agree to supply appropriate payment for the services received from Veeble, in advance of
the time period during which such services are provided. You agree that until and unless you notify
Veeble of your desire to cancel any or all services received, those services will be billed on a
recurring basis.
General:
Client agrees to pay all charges in advance for the service selected by the Client in the Customer Order
Information form that is incorporated in these terms and conditions by reference including all monthly
fees, additional product charges, and optional charges incurred by the Client. We will setup your
account after we have received payment and we and/or our payment partner(s) have screened the order(s)
in case of fraud.
Payment is due upon invoicing. Service may be interrupted on accounts that reach 5 days past due.
Accounts that are not collectable by Veeble may be turned over to an outside collection agency for
collection. You agree to supply appropriate payment for the services received from Veeble, in advance of
the time period during which such services are provided. You agree that until and unless you notify
Veeble of your desire to cancel any or all services received, those services will be billed on a
recurring basis.
As a client of Veeble, it is your responsibility to ensure that your payment information is up to date,
and that all invoices are paid on time. You agree that until and unless you notify Veeble of your desire
to cancel any or all services received (by the proper means listed in the appropriate section of the
Terms of Service), those services will be billed on a recurring basis, unless otherwise stated in
writing by Veeble. Veeble reserves the right to bill your credit card or billing information on file
with us. Veeble provides a 12 day grace period from the time the invoice is generated and when it must
be paid. Any invoice that is outstanding for 12 days and not paid will result in a 10% late fee and/or
an account suspension until account balance has been paid in full. The 10% late fee is applied in
addition to whatever else is owed to Veeble for services rendered. Access to the account will not be
restored until payment has been received. Service may be terminated anytime after this grace period.
Services are activated after we have received payment and we and/or our payment partner(s) have screened
the order(s) in case of fraud. We do not gurantee the setup within the specified time in the website.
Setup time is not guaranteed during outside office hours and on weekends. No refund shall be granted on
such causes. It is the customer's responsibility to notify our sales team via email at [email protected]
after paying for a domain renewal and to ensure the email is received and acted upon. Domain renewal
notices and invoices are provided as a courtesy reminder and Veeble cannot be held responsible for
failure to renew a domain or failure to notify a customer about a domain's renewal.
Dedicated IP Address Allocation
Any dedicated IP order in addition to ones provided with a hosting package may be subject to IP
Justification. Justification practices are subject to change to remain in conformity with policies of
ARIN/RIPE. We reserve the right to deny any dedicated IP request based on insufficient justification or
current IP utilization.
Veeble reserves the right to change the monthly payment amount and any other charges at anytime.
c. Transfers
Web Hosting/Reseller Web Hosting:
Our transfers team will make every effort to help you move your site to us. However, transfers are
provided as a courtesy service, and we can not make guarantees regarding the availability, possibility,
or time required to complete an account transfer. Each hosting company is configured differently, and
some hosting platforms save data in an incompatible or proprietary format, which may make it extremely
difficult if not impossible to migrate some or all account data. We will try our best, but in some cases
we may be unable to assist you in a transfer of data from an old host. The free transfer services are
available for 30 days from your sign up date. Transfers outside of the 30 day free period will incur a
charge; please contact a member of the sales department with specific details to receive a price
quote.
Basic Managed VPS Hosting/Dedicated Servers
We do not do any website transfers for these plans.
Fully Managed VPS Hosting/Dedicated Servers
We perform website transfers anytime upon request. However the no. of websites that can be transferred
can be decided by the technical team depending upon the ticket flow during the time.
3. Backups and Data Loss
Your use of this service is at your sole risk. This service is provided to you as a courtesy. Veeble is
not responsible for files and/or data residing on your account. You agree to take full responsibility
for files and data transferred and to maintain all appropriate backup of files and data stored on Veeble
servers.
4. Cancellations and Refunds
Cancellations must be done through the cancellation option in the product and service details page in
the Client Zone. Client can opt for immediate cancellation or cancellation at the end of the billing
cycle. Once we receive your cancellation we will inform you in writing (typically email) that your
account has been canceled. After we confirm the cancellation the service can never be restored.
Its the client's resposibility to stop all subsciption payments upon service cancellation. Invoices that
have been paid more than once with multiple Paypal Subscriptions can only be added as credit towards the
account and cannot be refunded via Paypal.
Veeble reserves the right to cancel, suspend, or otherwise restrict access to the account at any time
with or without notice. Exchange rate fluctuations for international payments are constant and
unavoidable. All refunds are processed in U.S. dollars, and will reflect the exchange rate in effect on
the date of the refund. All refunds are subject to this fluctuation and Veeble is not responsible for
any change in exchange rates between time of payment and time of refund.
Customers may cancel at any time via a cancellation form. Veeble gives you 14 day conditional money back
guarantee on shared hosting, VPS services for any customer for his/her first invoice. The money back is
subject to valid reason from the Client. If the reason is a technical issue, it may be escalated to
technical team for resolution and granting of refund is subject to this resolution. Refund for windows
Server will be after deduction of license charges. Windows license charges is calculated from 1st day of
the month till last day of the same month.
- The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:
- > Western Union Payments
- > Cheques
- > Wire/swift transfers
- > Perfect Money
- > Bitcoin & other crypto currencies
- > Webmoney
- > Paysafecard
- > Unionpay
- > Alipay
- > One card
- > Qiwi
- > ACH/SEPA/BACS transfers
- > Payeer
- > Tenpay
Violations of the Terms of Service or AUP will waive the refund policy. No refund will be provided if service is terminated due to Abuse activities. No refund will be provided if a client who has a previous history of abuse and create a fresh order, even if the order is not activated.
5. Bandwidth Usage and Calculation
You are allocated a monthly bandwidth allowance. The Bandwidth is calculated from 1st day of a month to
the last day of it. Its not calculated based on your monthly billing period. The Bandwidth usage
statistics gets reset every last day of the month. This allowance varies depending on the hosting
package you purchase. Should your account pass the allocated amount we reserve the right to suspend the
account until the start of the next allocation, suspend the account until more bandwidth is purchased at
an additional fee, suspend the account until you upgrade to a higher level of package, terminate the
account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be
carried over to the next month.
6. Reseller: Client Responsibility
Resellers are responsible for supporting their clients. Veeble does not provide support to our
Reseller's Clients. If a reseller's client contacts us, we reserve the right to place the client account
on hold until the reseller can assume their responsibility for their client. All support requests must
be made by the reseller on their clients' behalf for security purposes. Resellers are also responsible
for all content stored or transmitted under their reseller account and the actions of their clients'.
Veeble will hold any reseller responsible for any of their clients actions that violate the law or the
terms of service and acceptable use policy.
7. Semidedicated Servers / VPS / Dedicated servers
Semi-dedicated servers/VPS/dedicated servers are not backed up. You must maintain your own backups.
Veeble reserves the right to reset the password on a dedicated server if the password on file is not
current so that we may do security audits as required by our datacenter. It is the responsibility of the
client to ensure that there is a valid email address and current root password on file for their
dedicated server on file to prevent downtime from forced password resets. Veeble reserves the right to
audit servers as needed and to perform administrative actions at the request of our datacenter.
Dedicated servers are NOT backed up by us and it is the responsibility of the client to maintain backups
or have a solution for this.
8. Price Change
The amount you pay for hosting will never increase from the date of purchase. We reserve the right to
change prices listed on veeble.com, and the right to increase the amount of resources given to plans at
any time.
9. Coupons
Discounts and coupon codes are reserved for first-time accounts *or first-time customers* only and may
not be used towards the purchase of a domain registration unless otherwise specified. Coupons or
discounts are only valid towards the initial purchase, and do not affect the renewal or recurring price
unless otherwise specified.
10. Monitoring
Veeble services, including all related equipment, networks and network devices are provided only for
authorized customer use. Veeble systems may be monitored for all lawful purposes, including to ensure
that use is authorized, for management of the system, to facilitate protection against unauthorized
access, and to verify security procedures, survivability, and operational security. During monitoring,
information may be examined, recorded, copied and used for authorized purposes. Use of Veeble system(s)
constitutes consent to monitoring for these purposes.
11. Taxes
Veeble and the Client both agree to pay any and all taxes that are imposed on Veeble or the Client's
respective business. If Veeble is required to pay taxes for the Client, the Client will immediately
reimburse Veeble for those taxes and any fines, penalties and interest.
12. Authorization
By signing or accepting this Agreement the Client is stating that the Client is the owner, operator,
and/or a designated officer of the business, with the authority to enter in to this Agreement, and have
obtained all the necessary licenses, copyrights and/or certificates required to perform the Client's
obligations. The Client will follow all laws and legal regulations that relate to the Client's business
regardless of where those laws and regulations originate, and will comply with any laws and regulations
that may apply in the future.
13. Indemnification
The Client is solely responsible for the Client's content, advertising and promotion, and that of anyone
referring others to the Client's website. The Client is also responsible for insuring that the Client is
the rightful owner or licensee for any copyrighted material, trademarks, or items that appear on the
Client's website.
The Client will take all necessary measures to preclude Veeble from being made a party to any lawsuit or
claim regarding the service provided to or by the Client, or any end user. The Client hereby agrees to
indemnify Veeble and hold Veeble harmless from any and all claims of whatever nature brought by any
anyone against Veeble in excess of the remedy set forth herein.
The Client hereby agree to reimburse Veeble for any and all expenses including legal fees associated
with Veeble being involved with any civil, criminal, regulatory or investigatory actions brought by the
Client or against the Client by anyone, including expenses associated with providing information that
Veeble, in its sole discretion, believes it legally must provide or has been authorized by the Client to
provide. The Client also understand and agree that Veeble will deduct those expenses from monies due to
the Client and the Client agree to reimburse Veeble for any expense that exceeds what Veeble is able to
deduct from the Client's account.
14. Relationship of Parties
Nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales
representative, or employment relationship between the parties. The Client will have no authority to
make or accept any offers or representations on our behalf. The Client will not make any statement,
whether on the Client's site or otherwise, that reasonably would contradict anything in this Section.
Neither party is the agent of the other, and Veeble expressly disclaims responsibility for any conduct
by the Client in violation of our terms of Agreement.
15. Disclaimer
Veeble shall not be responsible for any damages your business may suffer. Veeble makes no warranties of
any kind, expressed or implied for services we provide. Veeble disclaims any warranty or merchantability
or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries,
wrong delivery, and any and all service interruptions caused by Veeble and its employees.
16. Insurance
Under no circumstances will Veeble be obligated to provide insurance coverage for any Equipment or data
owned by the customer and hosted in the Premises.
17. Responsibility for Content
The customer is solely responsible for the content stored on and served by his servers.
18. Governing Law and Jurisdiction
This Agreement is governed by the laws of India.
19. Changes to the TOS
Veeble reserves the right to revise its policies at any time without notice.