Terms of Service (TOS)

1. a. Order Acceptance / Email on File / KYC & Fraud Prevention
All orders are subject to acceptance by Veeble. Veeble reserves the right to refuse or delay acceptance of any order; however, such refusal or delay shall not be unreasonable. Veeble will notify the Client by email of any intent to delay or decline an order.
It is the Client’s responsibility to provide a valid primary email address that is not associated with any domain name(s) being registered or hosted under the order. In the event of abuse, compliance issues, security concerns, or other required communications, Veeble will use the primary email address on file. The Client is responsible for ensuring that the email address on record remains accurate and up to date at all times.
If the Client has registered a domain name through Veeble, the Client is solely responsible for ensuring that all domain-related contact information, including registrant details, is accurate and current. Veeble shall not be liable for any suspension, expiration, or loss of a domain name resulting from inaccurate or outdated contact information. To verify or update such information, the Client must contact Veeble’s sales team via email.
Providing false, misleading, incomplete, or unverifiable contact information may result in suspension or termination of the Client’s account without refund.
For the purposes of fraud prevention, regulatory compliance, and security verification, Veeble reserves the right to conduct Know Your Customer (KYC) checks in accordance with applicable Indian laws, including the Information Technology Act, 2000, and related rules. For dedicated server orders, bulk services, bulk IP orders, port opening or firewall rule modification requests, or any transactions deemed high-risk, the Client may be required to submit valid government-issued identification, proof of address, and/or additional verification documents, including verification of the payment method used.
Veeble may suspend, cancel, or deny any order if the Client fails to satisfactorily complete the required verification or if the transaction is reasonably suspected to be fraudulent, unlawful, or in violation of this Agreement or applicable law. All verification information provided shall be processed in accordance with Veeble’s Privacy Policy and applicable data protection laws.

b. Invoicing, Payment, and Service Activation
Fresh Orders:
Invoices for new services are generated immediately during the order process. Such invoices must be paid within five (5) days from the date of issuance. Orders remaining unpaid after this period shall be automatically cancelled, and a new order must be placed to obtain the service.

Existing Services (Renewals):
Invoices for existing services are generated seven (7) days prior to the due date, and a copy is sent to the Client’s registered email address in the Client Zone. Veeble reserves the right to suspend services on accounts that are one (1) day past due. Accounts deemed uncollectible by Veeble may be referred to a third-party collection agency for recovery.
The Client agrees to pay for all services in advance of the applicable service period. Unless the Client submits a valid cancellation request in accordance with the Terms of Service, all services shall continue to be billed on a recurring basis.

General Payment Terms:
The Client agrees to pay all charges in advance for the services selected, including recurring fees, additional product charges, and optional services, as set forth in the applicable order information incorporated herein by reference. Payment is due upon invoicing.
Veeble will provision services only after receipt of payment and successful completion of fraud, security, and KYC verification, where applicable, by Veeble and/or its payment partners. Veeble reserves the right to suspend services on accounts that are one (1) day past due and to refer unpaid accounts to an external collection agency where necessary.
It is the Client’s responsibility to ensure that all billing and payment information remains accurate and up to date. Veeble reserves the right to charge the payment method on file for any outstanding invoices.
Veeble provides a three (3) day grace period after the service due date. Any invoice remaining unpaid beyond this grace period may incur a late fee of ten percent (10%) of the outstanding amount and/or result in account suspension. Late fees are applied in addition to all other amounts owed. Access to services will not be restored until full payment is received. Veeble reserves the right to terminate services at any time after the expiration of the grace period.

Service Activation & Setup:
Services are activated only after payment has been received and fraud screening and/or KYC verification has been completed. Setup times mentioned on the website are estimates only and not guaranteed, particularly outside normal business hours, on weekends, or on public holidays. Delays arising from these circumstances shall not be grounds for refunds.
For domain renewals, including renewals completed after expiration, it is the Client’s responsibility to notify Veeble’s sales team via email at [email protected] [Global] | [email protected] [India] after making payment and to ensure confirmation is received. Domain renewal notices and invoices are provided solely as a courtesy. Veeble shall not be responsible for domain expiration, suspension, redemption fees, or loss resulting from non-payment, delayed payment, or failure to act on renewal notifications.

Dedicated IP Address Allocation & Verification:
Requests for dedicated IP addresses, including those in addition to IPs bundled with hosting packages, may be subject to IP justification and KYC verification requirements. Such requirements may be modified to comply with policies of applicable Internet Registries, including ARIN and RIPE, and applicable laws. Veeble reserves the right to deny or revoke any dedicated IP allocation based on insufficient justification, failure to complete verification, or current IP utilization.

Pricing Changes:
Veeble reserves the right to modify service pricing, recurring fees, and any applicable charges at any time, subject to applicable law and notice requirements.

c. Transfers to Veeble
Veeble’s transfer team will make reasonable efforts to assist the Client in migrating websites and related data to Veeble. However, transfer services are provided as a courtesy only, and Veeble makes no guarantees regarding the availability, feasibility, completeness, or time required to perform any transfer.
Hosting environments vary between providers, and certain platforms may store data in incompatible, proprietary, or unsupported formats. As a result, some or all data may be difficult or impossible to migrate. While Veeble will make reasonable efforts to assist with transfers, Veeble does not warrant or guarantee the successful transfer of any data and may, in certain cases, be unable to complete a migration.

3. Backups and Data Loss
The Client’s use of Veeble’s services is at the Client’s sole risk. Any backup, recovery, or data-related service provided by Veeble is offered as a courtesy only and without warranty of any kind. Veeble does not guarantee the availability, accuracy, completeness, or timeliness of any backups.
Veeble shall not be responsible or liable for any loss, corruption, or unavailability of files or data stored on, transmitted through, or processed using Veeble’s servers, whether resulting from system failure, hardware malfunction, software error, security incidents, human error, or events beyond Veeble’s reasonable control, including but not limited to natural disasters, fire, flood, earthquake, power failure, acts of God, war, terrorism, civil unrest, government actions, or force majeure events.
The Client agrees to assume full responsibility for all files and data stored or transferred through Veeble’s services and to maintain independent, current, and complete backups of all data at all times. Veeble strongly recommends that the Client retain offsite backups separate from Veeble’s infrastructure.

4. Cancellations and Refunds
Cancellations:
All cancellation requests must be submitted through the cancellation option available in the Product and Service Details page within the Client Zone. The Client may choose either immediate cancellation or cancellation at the end of the current billing cycle.
Upon receipt of a valid cancellation request, Veeble will confirm the cancellation in writing, typically via email. Once a service has been cancelled and confirmed, it cannot be reinstated or restored under any circumstances.
It is the Client’s responsibility to cancel any active third-party or subscription-based payment arrangements (including PayPal subscriptions) associated with the service. Payments made multiple times due to failure to cancel such subscriptions may be credited to the Client’s account but will not be refunded via PayPal.

Right to Suspend or Terminate:
Veeble reserves the right to cancel, suspend, or otherwise restrict access to any account or service at any time, with or without notice, in accordance with this Agreement, the Acceptable Use Policy (AUP), or applicable law.

Refund Policy:
All refunds are processed in the original currency of payment or in any supported currency at the Company’s discretion and are subject to the exchange rate, conversion fees, and charges applicable on the date the refund is issued. The Company shall not be responsible for any loss arising from currency conversion, exchange rate fluctuations, or intermediary bank charges.
Veeble offers a fourteen (14) day conditional money-back guarantee on Shared Hosting and VPS services for first-time customers, applicable only to the first invoice. Refund eligibility is subject to the Client providing a valid reason. If the stated reason relates to a technical issue, the matter may be escalated to Veeble’s technical team for review and resolution. Granting of any refund shall be at Veeble’s sole discretion based on the outcome of such review.
For Windows Server services, any approved refund shall be issued after deduction of applicable Windows license charges, calculated from the first day of the month through the last day of the same month, regardless of usage duration.
Services may be provisioned with certain ports closed by default. Requests for port opening or firewall modifications may require Know Your Customer (KYC) verification or additional justification. Failure or refusal to provide the required information shall not constitute grounds for a refund.

Non-Refundable Payment Methods:
Payments made using the following methods are non-refundable. Any eligible refunds will be issued only as account credit:

• Western Union
• Cheques
• Wire / SWIFT Transfers
• Bitcoin and other cryptocurrencies
• WebMoney
• Paysafecard
• UnionPay
• Alipay
• OneCard
• Qiwi
• ACH / SEPA / BACS Transfers
• Payeer
• Tenpay
• AdvCash

Non-Refundable Services and Fees:
No refunds shall be provided for the following, including but not limited to:

• Domain registration or domain renewal
• Dedicated Servers
• Cloud Servers
• MultiVPS products
• Email Hosting
• Setup fees
• Administrative fees
• Installation fees for custom software
• Software licenses, including Windows OS and cPanel licenses
• Credit balance (non-withdrawable)
• Bulk orders

Abuse, Policy Violations, and Refund Waiver:
Any violation of the Terms of Service or Acceptable Use Policy (AUP) shall void all refund eligibility. No refund shall be provided if services are suspended or terminated due to abuse, policy violations, or unlawful activity.
Additionally, no refund shall be issued to a Client with a prior history of abuse who places a new order, even if such order is not activated.

5. Reseller: Client Responsibility, KYC, Indemnity, and Liability
Resellers are solely responsible for providing support to their clients. Veeble does not provide direct support to a reseller’s clients. If a reseller’s client contacts Veeble directly, Veeble reserves the right to place the relevant account or service on hold until the reseller resumes responsibility for client support.
For security and account integrity purposes, all support requests must be submitted by the reseller on behalf of their clients. Veeble will not act on requests submitted directly by a reseller’s clients.
Resellers are fully responsible for all content stored, transmitted, or hosted under their reseller account, as well as for the acts and omissions of their clients. Any violation of applicable law, this Agreement, or the Acceptable Use Policy (AUP) by a reseller’s client shall be deemed a violation by the reseller.

KYC Responsibility:
Resellers are solely responsible for conducting, maintaining, and updating appropriate Know Your Customer (KYC) verification of their clients in accordance with applicable laws, regulations, and industry standards. Upon reasonable request, the reseller shall promptly provide evidence of such verification to Veeble. Failure to perform or demonstrate adequate KYC compliance may result in suspension or termination of the reseller account and related services.

Indemnification:
The reseller agrees to indemnify, defend, and hold harmless Veeble, its directors, officers, employees, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• the reseller’s breach of this Agreement, the AUP, or any applicable law;
• any act or omission of the reseller or the reseller’s clients;
• content hosted, transmitted, or made available by the reseller or the reseller’s clients;
• failure by the reseller to perform required KYC verification of its clients.

Limitation of Liability:
To the maximum extent permitted by applicable law, Veeble shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or related to the reseller services, even if advised of the possibility of such damages.
Veeble’s total aggregate liability to the reseller for any and all claims arising under or in connection with the reseller account or services shall not exceed the total amount paid by the reseller to Veeble during the three (3) months immediately preceding the event giving rise to the claim.
Veeble reserves the right to suspend or terminate reseller services, without refund, where continued operation may expose Veeble to legal, regulatory, or reputational risk.

6. Pricing and Promotions
Veeble reserves the right to modify, revise, or update pricing, fees, charges, billing structures, and promotional offers at any time, at its sole discretion, without prior notice, unless otherwise required by applicable law.
The price applicable to any service shall remain unchanged for the current prepaid billing term. However, Veeble does not guarantee that the same price will apply upon renewal, and renewal pricing may differ from the initial, promotional, or previous term.
All promotional, introductory, or discounted pricing is offered for a limited period or term only and shall apply solely to the specific order or billing cycle for which it is advertised. Unless expressly stated in writing, promotional pricing does not carry forward to renewals and cannot be combined with other offers, discounts, or credits.
Veeble reserves the right to introduce, modify, or discontinue any promotion, coupon, or special offer at any time. Promotions are subject to availability, eligibility requirements, usage limits, and additional terms as specified at the time of offer.
Price changes may occur due to factors including, but not limited to, changes in operational costs, third-party licensing or vendor fees, regulatory or tax changes, currency exchange fluctuations, inflation, infrastructure upgrades, or market conditions.
All prices are exclusive of applicable taxes, duties, levies, or government charges unless expressly stated otherwise. Veeble reserves the right to apply, adjust, or pass through such charges as required by law.
Any revised pricing shall be reflected in future orders or renewal invoices. Continued use of the services, payment of a renewal invoice, or placement of a new order constitutes acceptance of the applicable pricing and related terms.
Veeble reserves the right to correct pricing errors, typographical mistakes, or miscalculations at any time and to cancel or adjust orders affected by such errors, with or without prior notice.

7. Monitoring
Veeble’s services, including all related systems, equipment, networks, and network devices, are provided solely for authorized customer use. Veeble reserves the right to monitor, access, and review its systems and networks for all lawful purposes, including, but not limited to, verifying authorized use, system administration and management, ensuring compliance with this Agreement, preventing unauthorized access, and maintaining system security, integrity, availability, and operational resilience.
In the course of such monitoring, information may be accessed, examined, recorded, copied, or otherwise processed as reasonably necessary for the foregoing purposes and in accordance with applicable law. Use of Veeble’s services constitutes the Client’s express consent to such monitoring and related activities.

8. Taxes
Veeble and the Client each agree to be responsible for and pay all taxes, duties, levies, assessments, and governmental charges imposed on their respective businesses by any applicable authority.
Unless expressly stated otherwise, all fees and charges payable to Veeble are exclusive of applicable taxes, including but not limited to Goods and Services Tax (GST), value-added tax, sales tax, withholding tax, service tax, customs duties, or similar governmental charges. Such taxes, where applicable, shall be charged to and paid by the Client in addition to the stated fees.
If the Client is required by law to withhold or deduct any tax from payments due to Veeble, the Client shall gross up the payment so that Veeble receives the full amount it would have received had no such withholding or deduction been required, unless applicable law expressly prohibits such gross-up.
The Client agrees to provide valid tax registration details, certificates, or documentation as may be required for invoicing or compliance purposes. Veeble reserves the right to revise invoices or suspend services if required tax information is not provided or is invalid.
Veeble may adjust invoices to reflect changes in tax laws, tax rates, classifications, or interpretations imposed by governmental authorities. Any such adjustments shall apply prospectively.
Each party shall be responsible for taxes arising from its own income, property, employees, or operations. Nothing in this Agreement shall be construed as making either party responsible for the other party’s income or corporate taxes.

9. Authorization
By signing or accepting this Agreement, the Client represents and warrants that the Client is the owner, operator, or a duly authorized officer or representative of the business entity and has full legal authority to enter into and perform under this Agreement.
The Client further represents and warrants that it has obtained and shall maintain all licenses, permits, approvals, copyrights, and certifications necessary to carry out its obligations under this Agreement.
The Client agrees to comply with all applicable laws, regulations, and legal requirements relating to its business and use of Veeble’s services, whether such laws and regulations are local, national, or international in origin, and including any future laws or regulations that may become applicable.

10. Indemnification
The Client is solely responsible for all content, advertising, promotions, and materials hosted, transmitted, or made available through the Client’s services, including content provided by any third party acting on the Client’s behalf or referring users to the Client’s website. The Client represents and warrants that it is the lawful owner of, or is duly licensed to use, all copyrights, trademarks, service marks, and other intellectual property appearing on or used in connection with the Client’s services.
The Client agrees to take all reasonable measures to prevent Veeble from being named as a party to any claim, action, or proceeding arising out of or related to the Client’s use of the services. The Client shall indemnify, defend, and hold harmless Veeble, its directors, officers, employees, agents, and affiliates from and against any and all claims, demands, actions, damages, losses, liabilities, penalties, fines, costs, and expenses of any kind, including reasonable legal and attorneys’ fees, arising out of or related to:

• the Client’s content, advertising, promotions, or activities;
• any alleged or actual infringement of intellectual property rights;
• the Client’s breach of this Agreement, the Acceptable Use Policy (AUP), or applicable law;
• any claim brought by the Client, the Client’s end users, or any third party in connection with the services.

11. Defense Control and Cooperation
Veeble shall have the sole right, but not the obligation, to control the defense, settlement, and resolution of any claim subject to indemnification under this Agreement, including the selection of legal counsel. The Client agrees to fully cooperate with Veeble in the defense of such claims, at the Client’s expense, and to provide all information, assistance, and authority reasonably requested by Veeble.
The Client shall not settle or compromise any claim in a manner that imposes any obligation, liability, admission, or restriction on Veeble without Veeble’s prior written consent.

12. Reimbursement and Set-Off
The Client further agrees to reimburse Veeble for all costs and expenses, including legal, regulatory, investigatory, and administrative fees, incurred by Veeble in connection with any civil, criminal, regulatory, or investigatory action arising from or related to the Client’s account or activities. This includes costs associated with responding to lawful requests for information or disclosures that Veeble, in its sole discretion, reasonably believes it is legally required or permitted to provide.
Veeble may, at its discretion, offset or deduct any such costs or expenses from amounts payable to the Client or from the Client’s account balance. The Client agrees to promptly pay any amounts not recoverable through such deduction.

13. Relationship of Parties
Nothing in this Agreement shall be deemed to create any partnership, joint venture, agency, franchise, employment, sales representative, or fiduciary relationship between the parties. Each party acts solely as an independent contractor.
The Client has no authority to, and shall not, make or accept any offer, representation, warranty, or commitment on behalf of Veeble. The Client shall not make any statement, whether on the Client’s website or otherwise, that would reasonably suggest or imply any such authority or relationship.
Neither party is an agent of the other. Veeble expressly disclaims any responsibility or liability for the Client’s acts or omissions, including any conduct that violates this Agreement or applicable law.

14. Disclaimer
To the maximum extent permitted by applicable law, Veeble shall not be responsible or liable for any damages, losses, or harm suffered by the Client’s business or operations arising out of or related to the use or inability to use Veeble’s services.
All services provided by Veeble are offered on an “as is” and “as available” basis. Veeble makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or uninterrupted availability.
Without limiting the foregoing, Veeble expressly disclaims any liability for loss of data, loss of revenue, loss of profits, loss of business, or other damages arising from delays, failures in delivery, misdelivery, service interruptions, system failures, or errors, whether caused by Veeble, its employees, agents, vendors, or third-party service providers.

15. Insurance
Under no circumstances shall Veeble be obligated to provide or maintain insurance coverage for any equipment, hardware, software, or data owned by the Client and hosted, stored, or processed within Veeble’s facilities or infrastructure. The Client is solely responsible for obtaining and maintaining any insurance coverage it deems necessary to protect its own equipment and data.

16. Responsibility for Content and Content Removal
The Client is solely responsible for all content, data, information, software, materials, and communications stored, transmitted, hosted, published, or made available through the Client’s servers or services, including content provided by the Client, the Client’s end users, or any third party (“Content”). Veeble does not control, review, or endorse such Content and shall not be responsible or liable for its accuracy, legality, quality, or compliance with applicable law.
The Client represents and warrants that it has all necessary rights, licenses, consents, and permissions to use, host, transmit, and distribute the Content and that such Content does not infringe or misappropriate any intellectual property rights, privacy rights, or other legal rights of any third party.

Content Removal and Takedown:
Veeble reserves the right, but not the obligation, to remove, disable access to, or restrict any Content or service, in whole or in part, at any time and with or without notice, if Veeble reasonably believes that such Content:

• violates this Agreement, the Acceptable Use Policy (AUP), or any applicable law;
• infringes or may infringe the intellectual property or other rights of any person or entity;
• poses a security risk, threatens network integrity, or adversely affects Veeble’s systems or other customers; or
• is the subject of a legal complaint, court order, governmental request, or lawful takedown notice.

Veeble shall not be liable for any loss or damages arising from the removal, suspension, or restriction of Content or services pursuant to this section. The Client remains solely responsible for maintaining independent backups of all Content.

17. Changes to the Terms of Service
Veeble reserves the right to modify, amend, or update these Terms of Service, including any policies, guidelines, or incorporated documents, at any time, at its sole discretion. Such changes shall become effective upon posting on Veeble’s website or Client Zone, unless otherwise stated.
The Client is responsible for reviewing the Terms of Service periodically. Continued use of Veeble’s services after any modification constitutes the Client’s acceptance of the revised Terms of Service.